Damage Control: How to Handle Negative Reviews and Turn Your Critics into Fans
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Damage Control: How to Handle Negative Reviews and Turn Your Critics into Fans

Every entrepreneur will face a poor customer review at some point, whether the critique is fair or not. When it happens, it stings. You and your team work hard every day to ensure your customers get the best of your products and services. Yet, despite your best efforts, things are bound to go wrong sometimes....

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